Delivery Where in the UK do you deliver to? What happens if I miss my delivery? Do I need to sign for my delivery? What's the cut-off for next-day delivery? How do I track my delivery? See all 6 articles →
Order Processing Where can I find a copy of my order invoice? How do I change or update my order? Why have you requested my ID? What ID documents can I send in? How do I get an update on my order? See all 5 articles →
Network Info Why has my network bill increased? What is RPI/CPI? Can I change my network bill date? When is my network bill date? How do I port my existing number? See all 5 articles →
Returns What address should I return my order to? I returned my order - how do I get a refund? How do I return my order? How long do I have to return my order? See all 4 articles →
Products & Services What is "officially modified" stock? How do I cancel my mobile phone insurance? How do I claim on my mobile phone insurance? When will I get my cashback? See all 4 articles →
Faults, Exchanges & Repairs Does my mobile phone come with a warranty? My mobile phone is faulty - what do I do? See all 2 articles →
Cancellations I cancelled my order before dispatch - how do I get a refund? How do I cancel my order? See all 2 articles →
Terms & Policies How do I make a complaint? All terms, policies and legal statements. See all 2 articles →