To verify your details and protect you from fraud and online identity theft.

Because we sell mobile phones on contracts, which carry credit implications, we run a set of checks on your details to prevent credit card fraud and identity theft.

We sometimes request ID documents to help verify your details. Once we’re happy to continue, the network runs its own security and credit checks separately.

Please send a scan or photo of your ID documents to, quoting your Order Number in the email.

Find out what ID documents to send >