Returns I'm on a 12, 18 or 24-month SIM. How do I cancel? I'm on a 1-month rolling SIM. How do I cancel it? I've changed my mind. Can I cancel my return? Do I need to return the charger and accessories when I return my mobile? I lost my phone, what do I do? See all 13 articles →
Delivery What do I do if my order's delivered and signed for, but I haven't received it? Can I choose when my order is delivered? Will you contact me when my order is shipped? Do you deliver on weekends? What if my order is out of stock? See all 12 articles →
Order Processing Where can I find a copy of my order invoice? How do I change or update my order? Why have you requested my ID? What ID documents can I send in? How do I get an update on my order? See all 5 articles →
Network Info Why has my network bill increased? What is RPI/CPI? Can I change my network bill date? When is my network bill date? How do I port my existing number? See all 5 articles →
Products & Services What is Complete Savings? What is "officially modified" stock? See all 2 articles →