What is "officially modified" stock?
Mobile phone stock that’s brought into the UK from Europe and is inspected and officially modified by authorised partners to ensure it includes UK software, accessories and instructions.
Products & Services
Got a question about cashback, insurance, or one of our others products and services? Get your answer quickly and easily here.
How do I cancel my mobile phone insurance?
You can cancel anytime by contacting Citymain - our insurance underwriter - directly via telephone or email.
How do I claim on my mobile phone insurance?
You can claim online through the insurance underwriter's claim portal, or via their telephone helpline.
When will I get my cashback?
Cashback is automatically paid into your bank account 99 days after you receive your order.