What do I do if my order's delivered and signed for, but I haven't received it?

Check with your neighbours and members of your household, and find out if they might have accepted delivery on your behalf. If they haven’t, please contact DPD online or by calling 0121 275 0500. They may be able to provide specific details to help. If you’ve spoken with DPD, and haven't been able to locate your parcel within 24 hours, please get in touch with us.