Can I swap to a different deal or network?
If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different colour or phone for you.
Returns
We offer our customers 14-day returns on your orders. Got a question about your return? Find the answer right here.
Can I change the colour of the phone I ordered?
If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different colour or phone for you.
My mobile phone is faulty, what can I do?
Please see our Faults, Exchanges, and Repairs page for help and advice.
I'm having problems with my mobile signal, what should I do?
If you insert your SIM card into another phone on the same network, and it does get signal, your phone could be faulty. You might need to organise an exchange or repair, if so please get in touch to find out.
What address should I return my order to?
Before returning your order, please make sure you've contacted us to let us know you'd like to return it.