If your order hasn’t shipped yet, we’ll return any money you’ve paid as soon as you cancel. Funds can take up to five working days to return to your account, although it can take longer depending on your bank. Contact your bank directly for updates.
If your order has shipped, you’ve returned your phone to us and we’ve cancelled your network contract, please allow 14 days (from the day your cancellation is confirmed) for any funds you’ve paid to return to your account. It can take longer depending on your bank. Contact your bank directly for updates.
As for network charges, please allow up to 28 days (from the day your cancellation is confirmed) for any funds to return to your account. For more information on network refunds, please contact your network directly.
O2: 0344 809 0202
Three: 0333 338 1001
Vodafone: 0333 304 0191