I lost my phone, what do I do?
If you can’t track it down, contact your network to cancel your SIM card and get a replacement.
Buymobiles Support Expert
Can I swap to a different deal or network?
If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different colour or phone for you.
Can I change the colour of the phone I ordered?
If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different colour or phone for you.
I'm having problems with my mobile signal, what should I do?
If you insert your SIM card into another phone on the same network, and it does get signal, your phone could be faulty. You might need to organise an exchange or repair, if so please get in touch to find out.
What do I do if my order's delivered and signed for, but I haven't received it?
Check with your neighbours and members of your household, and find out if they might have accepted delivery on your behalf...