Buymobiles Support Expert

What is a refurbished mobile?

A refurbished phone is a pre-owned device restored and certified to work like new. Boxed and ready to use with all essential accessories, it’s a premium device at a smarter price.

I'm on a 12, 18 or 24-month SIM. How do I cancel?

You can cancel your SIM only contract within 14 days of receiving the SIM without incurring any costs outside of any usage, so long as any additional gift or promotional products are returned undamaged.

I'm on a 1-month rolling SIM. How do I cancel it?

Please call your network directly to cancel your SIM plan.

I've changed my mind. Can I cancel my return?

Please get in touch to check the status of your return. We may be able to stop it in time.

Do I need to return the charger and accessories when I return my mobile?

As well as the phone, we require all the original contents, including the box, charger and any other accessories, all in pristine condition.