That depends on what type of mobile phone it is, and how long you've had it.

I have an iPhone.

iPhone customers benefit from a special care service provided by Apple directly. Please call the Apple customer service department on 0800 107 6285 or visit their support site to troubleshoot your problem.

Visit Apple's support site >

If you have a refurbished iPhone, please see below.

I don't have an iPhone.

Mobile phones are covered by a manufacturer's warranty. So if your mobile develops a manufacturing fault within the warranty period, you can get it repaired or even replaced for free.

I've had my mobile for more than 30 days:

Please contact your manufacturer directly. If it's still under warranty, they will support you with a repair or exchange.

I've had my mobile for less than 30 days:

If we can identify the fault, we'll exchange it free of charge.

Please contact us to arrange your exchange >

If you have a refurbished mobile phone, please see below.

I have a refurbished mobile phone.

Refurbished mobile phones are covered by a supplier warranty. So if your refurbished mobile develops a manufacturing fault within the warranty, you can get it repaired or even replaced for free.

Please contact us to arrange your repair or exchange >