You can claim online through the insurance underwriter's claim portal, as well as their telephone helpline and email contact.
Our mobile phone insurance policies are underwritten by Citymain. If you need to make a claim on your insurance, please do so through Citymain directly using one of three ways:
- Make a claim online at Citymain >
- Make a claim via Citymain's helpline on 0333 999 7920
- Make a claim via email at [email protected]
Before submitting your claim, you will need your Policy Reference Number (which can be found on your policy schedule) and information about your mobile (serial/IMEI number). Please note, all claims are assessed on their own merit and Citymain may ask you for other documents within their claims process.