How do I make a complaint?
Both us and our network partners are committed to providing a high-quality service to all our customers. If something goes wrong, we’d like you to tell us.
James Sisson
All terms, policies and legal statements.
Review our terms and conditions, policies and other legal statements.
Why has my network bill increased?
The networks adjust your mobile bill every year according to the Retail Price Index (RPI) or Consumer Price Index (CPI) rate of inflation.
What is RPI/CPI?
They stand for Retail Price Index and Consumer Price Index respectively, and are measurements of inflation that guide price annual increases for network contract bills.
Does my mobile phone come with a warranty?
iPhones come with a 12-month manufacturer warranty. For all other mobile phones it's 24 months.